So, I went to the salon the other day and shelled out $55 for a haircut and a brow wax. The wax went fine, despite the fact that I'm getting a lot of redness and white bumps around my eyebrows, but I think that's normal, so I won't complain.
What I do want to complain about is the haircut. I tried telling the girl what I wanted. I was planning on going through the catalogs while I waited so I could show her what I wanted too, but the stupid salon didn't have any books on hair... just books on natural health and all that Ayurvedic stuff. Nice, but I wanted to look at pictures of hair.
So I was getting my hair cut, and I told her as best I could what I wanted. Even before she dried it, I made a comment about wanting less length. She said, "Well, next time we can do that."
Next time? I'm in your salon right now asking you to give me the hair I wanted!!!!!
I get her to trim it a bit, give it a little more edge, but she didn't thin my hair like I needed her to, she didn't take up the length enough, and while it looked nice enough when I left the salon, I still wasn't completely satisfied. I was willing to just deal with it though.
However, last night I washed my hair for the first time since I got the cut... and when I woke up, my hair was a giant,round puff-ball, my natural wave coming through in kinks, and as far as I'm concerned it's a disaster.
Sorry, long work-up to a short question:
Am I justified in complaining about this? Should I ask them to redo my hair for free?
I've never had a problem like this before, I don't know what is and isn't appropriate.
You're the customer, you're paying for their service. If their service isn't up to par, you have a right to not only complain but ask for a refund. Asking to redo hair for free is being more than reasonable on your part.
Even before she dried it, I made a comment about wanting less length. She said, "Well, next time we can do that."
This was unprofessional. >.